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FAQS

What is the product warranty?

Aircal provides one years guarantee for complete unit of heat pump. 1% spare parts based on FOB value will be provided together with the container shipment. Meanwhile, for extra spare parts we will provide at very reasonable prices. During and after the warranty period, we will give customers all technical guidance and support as after-sales service.

Any further warranty policy base on orders should be comprehensively discussed and agreed before order.

What does COP mean?

COP represents the performance factor, which is the ratio of power output to power input. It depends on the ambient air temperature and water temperature. It tells you the energy efficiency level of the heat pump.

What are kW and BTU?

Electricity is sold in kW-hours. A One thousand watt-hour is 3412 BTU. BTU stands for British thermal unit. It is the unit of measurement used by some heat pump manufacturers according to their specifications.

What kind of heat pumps does Aircal produce?

Aircal has a complete air source heat pump industry chain, and its products involves Swimming Pool Heat Pump, Domestic Hot Water Heat Pump, Multifunctional DC inverter Heat Pump(House Heating & Cooling Heat Pump) etc.

What are the advantages of Aircal heat pump?

Flexible Customization for your own Brand with strong R&D capacity.

Exclusive Design available & your privacy and intellectual property will be protected with high confidentiality.

Durable quality & Reliable warranty with competitive price.

How is your heat pump packedfor shipment?

For LCL or sample orders shipment, Aircal would pack the product in carton box with strong plywood box to protect from damage. For full container order, we could pack the heat pump with carton box for each unit, wrap with thin film and palletized for loading. we also pack the product with strong plywood box as customer required for container order.

What is the average delivery time?

For samples in stock, the delivery time is about 7 days. For bulk orders, the delivery time is 20-30 days after receiving the deposit. Delivery time will take effect after received of deposit. For special customized products, delivery time should be fully communicated and final agreed before order. We will always try the best to meet customers’ requirements.

What's Aircal product price?

Aircal offer competitive price, best support on technology and service, we look forward to long term cooperation partnership with customers. Aircal is a leading Manufacturer specialized in overseas market since 2015, We will do the best to support customers with the most competitive products. OEM/ ODM service for customers are available.  Contact us now! Our professional team will offer you best price according to your requirements.

Does Aircal have the minimum order quantity?

Yes, Aircal is mainly a manufacture of heat pump for mass production. But for our esteem client you can buy 1-2 units as samples for trail test. In addition, we will also provide our greatest support according to your base on actual situation.

What is your payment term?

Normally it is 30% by T/T in advance, balance T/T or L/C at sight before shipment. This is also negotiable.

What is your production capacity?

Aircal factory run two production lines, and the capacity is more than 8,000 units per month. Our sales quantity in year 2020 is 40,000 pcs even during the Covd-19 pandemic. 

Air source heat pump is heating faster?

Air source heat pump heating rate according to the water temperature and outdoor temperature. Summer inlet water temperature and outdoor temperature are high, so heating faster. Whereas it is reversed in winter.

Swimming pool heat pump can be only used for pool?

No, it can be used for swimming pool, Hot spring, Fishing farm, SPA and so on.

How to choose the water tank capacity?

About 50L for each person. For example, you may choose 150L/200L for 3 persons use.

The benefits of Air source heat pump for home.

First, energy saving, Compared with electric boilers, can save more than 50% of the power consumption, and reduce the trouble of often replacing electric tubes, compared to traditional coal boilers and fuel boilers, no pollution, no emissions, safety, eliminating the annual routine security, eliminating the need for professional boiler workers, automatic temperature control, operating costs are also significantly reduced by more than 50%.

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AIRCAL HEAT PUMP CO., LTD.

We are always providing our customers with reliable products and considerate services.

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